Useful Information

Useful information regarding your gas and electricity supplies

Electricity

Scottish and Southern Electricity Networks (SSEN) don’t sell electricity or send out bills – they operate the cable network that brings electricity to homes, schools, businesses and communities in the south of England and in Scotland. To help children learn about the dangers of electricity and how to stay safe around electricity, SSEN have created some fun online computer games.

Power cuts – National power cut number 105

105 is the national helpline number for reporting power cuts. Make a note of 105 so you can get help if there’s a power outage in your area.

Do you need extra help during a power cut? 

For some people, a power cut can cause real difficulties and distress.  You could be eligible for extra help during a power cut if:

      • You rely on powered medical equipment
      • You have a disability, or have a vision or hearing impairment
      • You are chronically or acutely ill
      • You have children under 5 at home
      • You are over 60

Apply for extra support by contacting SSEN’s Priority Services Register. To register yourself, or someone you think would benefit, call 0800 294 3259 (or textphone 0800 316 5457) to discuss your requirements, or visit www.ssen.co.uk/priorityservices

With your consent, SSEN can also pass your details onto your energy supplier and gas transporter (e.g. SGN). These companies may offer you Priority Services too.

Gas

SGN looks after the network of gas pipes that provide mains gas to communities in southern England and in Scotland.  Like SSEN they don’t sell energy or send out bills.

SGN are very keen to provide people with safety information about gas appliances:

1) Vital information about the dangers of Carbon Monoxide fumes from poorly-maintained gas appliances, is available by visiting https://www.sgn.co.uk/help-and-advice/keeping-gas-safe/carbon-monoxide

2) SGN has also been pioneering a Locking Cooker Valve which helps to prevent elderly householders, or those with dementia or autism, from unintentionally turning on or leaving on their gas cooker.  Locking Cooker Valves are available free of charge. You can get information on how to obtain this important safety device by clicking here.